FAQ

How do I place an order?

We have utilized the latest technology to create the most user friendly hot sauce site on the web. 99% of the site is "point and click," with easy instructions that will help guide you through each process. If for any reason you are experiencing difficulty in navigating the site, please feel free to email us at info@thesauceshack.com, or call us at 772-475-0988, and we will be happy to help you.

Payment and Shipping

We strive to give you great pricing. On the shipping side, we use a carrier-calculated shipping model that allows you to choose your method of shipping. This means you can select from a range of options that suit your needs - from a few days to overnight!

Secure ordering and payment options

All personal information is secure and encrypted with the latest technology. We do not store your personal information. We take all major credit/debit cards, and Paypal.

Returns and refunds

We can accept returns up to 30 days providing the product is unopened, and in full resellable condition. Please email us at info@thesauceshack or call ahead for return authorization.

Will I be able to buy Sauce Shack products from my mobile devices?
Absolutely. Our website and checkout systems support a consistent shopping experience across devices, starting from mobile and adapting for larger screens. 

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